More contact information
Where can I get help with accessing the self-provision
Contact the VCCC at (866) 637-8482 for access issues with the
How to order
Can any user access the VSM tool?
No, only an Agency IT Resource (AITR) can access the VSM tool.
How do I access the VMWare Service Management (VSM) tool to place the order?
For AITRs, the tool can be accessed through the VSM customer portal located at the following link:
VCCC Customer Portal
- Log in under
log-in prompt found in the upper right corner of the screen, using COV credentials.
- Under the
Service Catalog option, click Review Past/current Service Orders
Browse The Service Catalog
- Click on the
Order button beside the icon
For non-AITRs, complete the self-provisioning virtual server user sheet and submit it to your AITR for review and processing. The Self-provisioning Virtual Server User Form is found at the Service Catalog Form Library using the below URL:
VITA IT Service Catalog: Form Library
Will I receive a notification that my order was submitted?
Yes, you will receive notification via email from the VSM tool that will provide you the request number and details of the order. This email will be sent to the AITR and the identified customer/agency point of contact (POC).
How will I know that my server was built?
You will receive another notification via email from the VSM tool to inform you that the server has been provisioned. This email will be sent to the AITR and the identified customer/agency point of contact (POC).
How do I access current and past orders?
- Under the
Service Catalog option
Review Past/Current Service Orders
- Enter the "
Order No ." or select an option under the
- Click on the
How do I cancel an order?
Once an order has been submitted, contact the VCCC and submit a separate decommission request.
How do I correct an error once the order has been submitted?
- Incorrect CPU - You may either submit a custom work request or submit a VCCC ticket to decommission the server after it has been provisioned and submit a new order with the desired changes.
- Incorrect storage (type or amount) - You may either submit a work request after the server has been provisioned or submit a VCCC ticket to decommission the server after it has been provisioned and submit a new order with the desired changes.
- Other data (example: POC or server type) - To change the POC or server type, the AITR must submit a service request to the VCCC. It will be then assigned to the CMDB team to update the CMDB record
How do I decommission a server?
This tool is not used to decommission servers. Even though the tool asks if the server is a replacement for another server, the active service must still be decommissioned via a separate request. Servers are decommissioned by submitting a VCCC ticket or a custom work request depending on the work required to decommission the server.