Voice and Video Services Description & Product List

Service lead: Wilson, Doug (VITA)

The Voice and Video service offering includes cellular wireless access, as well as local access services, audio, data and video conferencing, and ​unified communications as a service (UCaaS). Services are ordered via Telecommunications Service Request. Ordering instructions are noted in each service webpage.

Service offerings include:​
Please read the General Information page for answers to frequently asked questions for this service group.

Cellular Wireless Services
Verizon Wireless, US Cellular, Sprint Solutions, nTelos, and AT&T Mobility.

Audio and Data Conferencing
Audio and Data Conferencing Service through vendor Intercall with Webex enables subscribers to engage multiple telephone callers on a conference calls typically between four and 100 or more participants. Audio teleconferences can be enhanced by adding the data conferencing feature which allows documents to be shared on the participants' PCs.

Local Access Services
Local Access Services provides traditional telephone service and some local data communications services to commonwealth agencies and institutions and other authorized users. In many areas, contracts with competitive local exchange carriers (LEC) have been established to provide users alternative sources for services.

Unified Communications as a Service (UCaaS / VoIP)
Unified Communications as a Service (UCaaS), Voice over Internet Protocol (VoIP) services and Enterprise IP voice services are available to commonwealth agencies that are connected to the IT Partnership MPLS network. UCaaS provides a wide range of advanced VoIP communications services that leverage the robust data network and LAN infrastructure to delver voice calls, data transactions, and connections to the Internet over a fully managed and monitored infrastructure.

Video Conference Service
Video Conference Service allows users may establish video connections and conferences that enable participants to see and talk with each other. The conferences may be managed by the participating host or with the services a pre-arranged operator. Participants can range from single users with camera-enabled PCs to fully equipped video conference rooms.

Products

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