08/10/2017 - New Service: Multi-Factor Authentication Service (MFA) is a method to securely control access for agency applications on the network by including an additional layer of authentication. The service enables agencies to additionally control application access via group membership management using the COV Account Center.
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3/31/2017 - Customer Alert: VITA has retired all Unisys Mainframe services. Please contact your AITR or CAM with questions or concerns.

12/20/2016 - New Service: Enterprise Cloud Oversight Service (ECOS). ECOS will provide the oversight functions and management of cloud based services, specifically Software as a Service (SaaS). ECOS will assure compliance and security by providing transparency among all parties (supplier, agency and VITA) through VITA oversight.

VITA Services

Standard work requests

VITA has established standard solutions for its most requested services. Select Standard Work Requests on the left side of this webpage to view these services. Time to production is significantly reduced if customer environments fit the conditions detailed on each service webpage. Each of these services has its own MS Word form detailing specifications, options, and implementation initiation sign-off. Find them in the Form Library.

To order a service listed as a Standard Work Request, follow the instructions for Standard Work Requests in the How Do I webpage > Use this Catalog.

Online functions

The service catalog team is announcing the availability of new functions for requesting and reviewing work requests for VITA services. Agency IT Resource personnel (AITRs) may access an online Work Request Management (WRM) database. These AITRs may also authorize their agency's staff to submit work requests via the VITA Service Catalog website. AITRs may then review, edit and submit these requests to VITA.

AITRs may request online access

AITRs may contact the service catalog project manager to initiate their access to WRM, and authorize access for some or all agency staff to the service catalog submission function. CAMs will be asked to approve requests. Target response is within two business days.

Visit "How Do I" for User Guidance

Learn how to use the service catalog in the How Do I section. Send us your feedback on anything you wish to add or improve in this guidance, which includes instructions on how to:

  • Log in to create draft work requests (any COV credentialed user)
  • Request user access to submit work requests
  • Submit a VITA work request for review (for AITR-authorized users)
  • Track your submitted VITA work requests
  • Review, edit, and approve your agency's work requests (AITR access)
  • Create work requests without using the service catalog